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At Alexander's, we take immense pride in the craftsmanship and quality of our ties. We want you to shop with confidence and satisfaction. In the unlikely event that you are dissatisfied with the craftsmanship or quality of your purchase, please don't hesitate to reach out to us at info@alexcustom.com. While we do not offer refunds, our commitment to your satisfaction drives us to make things right. Our dedicated team will work with you to address any concerns and find a suitable solution, ensuring that your experience with Alexander's remains one of elegance and confidence. Thank you for choosing Alexander's, where your satisfaction is our utmost priority.